Terms & Conditions

Last updated: 1 November 2026

Welcome to Kedi Designs! By placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

1. Handmade & Made-to-Order Products

All Kedi Designs items are individually hand-finished with care. Slight variations in rhinestone placement, colour, pattern and appearance are a natural part of handmade products and are not considered faults where the item otherwise matches its description.

Product photographs are representative, and colours may appear slightly different depending on screen settings.

2. Processing Times

Our standard processing time is 3–5 weeks before dispatch, unless otherwise stated or agreed.

Processing times are estimates, not guaranteed dispatch dates. Shipping time is additional and depends on the destination and courier.

If you require an item for a specific date, please contact us before ordering. We cannot guarantee arrival for an event unless an appropriate delivery date has been expressly agreed.

We will contact you if an unexpected delay affects your order. Your statutory rights regarding late delivery remain unaffected.

3. Custom Orders & Personalisation

Custom-made and personalised products are created to your individual specifications.

Orders for genuinely bespoke or personalised items are exempt from the usual 14-day change-of-mind cancellation rights and cannot be returned or cancelled for a change of mind.

This includes qualifying items made with personalised names, logos, individually commissioned artwork, custom measurements or unique customer-requested designs.

Selecting a standard size, heel height or existing design does not automatically make an item legally personalised.

Once a custom design has been agreed, further changes may incur additional costs or affect processing times.

4. Sizing & Measurements

Customers are responsible for selecting their correct size and providing accurate measurements.

Please check all sizing information before ordering. We are happy to advise on sizing, but cannot guarantee fit where incorrect measurements or sizes have been supplied.

For custom-sized items, alterations may be available where practical. Any additional charges will be discussed beforehand.

Your statutory rights remain unaffected where an item is faulty or does not match the agreed specifications.

5. Cancellations, Returns & Refunds

Eligible standard, non-personalised products may be cancelled from the time of ordering until 14 days after delivery, in accordance with UK consumer law.

Customers must notify us within this period and return the goods within a further 14 days.

Returns should be handled carefully and include original packaging where possible. Deductions may apply for handling beyond what is necessary to inspect the product.

Genuinely personalised or bespoke products are excluded from change-of-mind returns.

Sealed hygiene-sensitive products may also be exempt from change-of-mind returns once unsealed, where applicable.

Please see our Returns & Refunds Policy for full details.

6. Faulty or Damaged Items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect, ideally with photographs and your order number.

Depending on the circumstances and your statutory rights, a repair, replacement or refund may be provided.

Reporting an issue within 7 days is appreciated but is not a condition of your statutory rights.

7. Rhinestone Care & Product Use

Our products are delicately hand-embellished and should be treated with care.

Avoid excessive friction, water exposure, harsh chemicals and machine washing unless the product's care instructions state otherwise.

Rhinestones and embellishments may become damaged through improper handling, accidental damage or ordinary wear and tear.

Damage caused by misuse or normal wear is not automatically considered a manufacturing fault.

8. Shipping & International Orders

Customers must provide accurate shipping information at checkout.

International orders may incur import duties, customs fees and local taxes, which are the customer's responsibility unless explicitly stated otherwise at checkout.

We are not responsible for delays caused by customs inspections or courier disruptions outside our control, although your statutory delivery rights remain unaffected.

Please contact us promptly if a parcel is delayed, lost or damaged in transit.

9. Designs & Intellectual Property

Original designs, photographs and artwork created by Kedi Designs remain our intellectual property unless otherwise agreed in writing.

Customers must not reproduce or commercially use our original artwork without permission.

Customer-supplied designs remain the property of their respective owners. Customers must have permission to use any logos, artwork or protected designs they request.

Exclusive designs must be agreed separately in writing.

10. Contact & Legal Rights

If you have any questions or concerns about your order, please contact Kedi Designs using the contact information provided on our website.

Nothing in these Terms & Conditions limits or excludes your statutory rights under applicable consumer protection law.

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to your purchase.